Returns & Refunds

Last updated: July 11, 2026

We want every fairing order to arrive as approved and fit the motorcycle application selected at checkout. Because many kits are painted or prepared to order, please read this policy before ordering and contact us before returning anything.

Order Changes and Cancellations

  • Contact us as soon as possible if you need to change or cancel an order.
  • A change or cancellation may be accepted only while the order is still marked Order Processing, within two days of the order date, and before production or warehouse processing has begun.
  • Requests received after the first two days, or after production or warehouse processing has begun, cannot normally be changed or cancelled.
  • If you ask us to cancel a completed custom-painted fairing kit, a US$200 cancellation fee may apply to cover paint removal, surface preparation, labor, and materials.

Return Eligibility

Contact in**@********ip.com within 7 days of delivery and obtain return authorization before shipping anything back.

To be eligible for review, an item must be new, unused, uninstalled, unaltered, and returned with its original packaging and included parts. Products that have been installed, ridden with, modified, drilled, cut, or otherwise used cannot be returned.

There is no restocking fee. Unless we approve a different arrangement for a verified product issue, you are responsible for tracked return shipping to our address in China and for any return brokerage or customs charges.

Refunds

  • Authorized returns are inspected after receipt, normally within 24 hours.
  • An approved refund is issued to the original payment method, less the outbound shipping cost already incurred. This is a partial refund even when standard shipping was included in the listed price.
  • After we issue a card refund, the card provider may take an additional 2–10 business days to post it.
  • Refunds for wire-transfer payments are issued as GoMotoTrip store credit.
  • Original shipping, return shipping, brokerage, customs charges, and import taxes are not refundable unless we confirm otherwise in writing.

Exchanges

We do not process direct exchanges. After an authorized return is completed, place a new order for the replacement item. You remain responsible for return shipping on the original order unless we approve a different arrangement for a verified product issue.

Manufacturing, Paint, and Fitment Issues

If an item arrives with a suspected manufacturing defect, paint error, missing part, or fitment issue, do not install or modify it. Contact us promptly with:

  • your order number;
  • the motorcycle year, make, and model;
  • clear photos or video showing the complete kit, the affected part, and the relevant OEM mounting points;
  • a description of any installation steps already taken.

We will review the evidence and, when the claim is approved, arrange an appropriate remedy based on the verified issue. The remedy may involve technical guidance, a replacement part, repair, store credit, or a partial or full refund. Do not return an item until we provide written instructions.

Shipping Damage

Contact us within 48 hours of delivery if a package or part arrives damaged. Keep the item unused and retain all original packaging. Send your order number, photos of the shipping box and shipping label, and clear photos of the damaged part. Do not install or return the item until we provide instructions.

We may need this evidence to open a claim with the carrier. After review, we will arrange the appropriate remedy for an approved claim.

Return Shipping Requirements

  • Use a prepaid, tracked shipping service; insurance is recommended.
  • Mark an international return accurately as returned merchandise where the carrier and customs rules permit.
  • Packages sent cash on delivery (COD) will be rejected.
  • Refused, undelivered, or abandoned packages may be charged a US$10 service fee.
  • GoMotoTrip is not responsible for a return package lost before delivery to us.

Do not ship to an address found on an old page, package, or email. We will provide the current return address and instructions with your return authorization.

How to Request a Return or Report a Problem

  1. Email in**@********ip.com with the subject Return Request – Order #[order number].
  2. Include the item, reason for the request, and the photos or video needed to show the condition or issue.
  3. Wait for written authorization and return instructions.
  4. After authorization, ship within 7 days and email us the tracking number.

Questions before ordering? Contact us with your motorcycle year, make, model, and paint request so we can help confirm the correct kit.