Privacy Policy

Last updated: July 11, 2026

This Privacy Policy explains how GoMotoTrip collects, uses, shares, and protects personal information when you visit GoMotoTrip.com, create an account, request a quote or custom design, place an order, submit a review, or contact us.

Information We Collect

Depending on how you use the website, we may collect:

Contact and account information: name, email address, telephone number, billing and shipping addresses, account credentials, and communication preferences.
Order information: products, motorcycle year/make/model, custom paint instructions, design references or uploaded images, order status, shipping details, and transaction records.
Payment information: payment status, payment method, billing details, and transaction identifiers. Payment providers process card or wallet credentials under their own privacy policies; we do not need to store full card details when the provider handles them.
Communications: quote requests, support messages, emails, SMS interactions, return or damage evidence, reviews, comments, and other information you send us.
Device and usage information: IP address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from IP, timestamps, cookie identifiers, and interactions with the website or our messages.
Social-login information: if you choose an available social sign-in option, the provider may send us identifiers and profile information that you authorize it to share.

Please do not submit sensitive personal information in paint references, reviews, comments, or support attachments unless it is necessary for your request.

How We Collect Information

We collect information directly from you, automatically through the website and cookies, and from service providers involved in payments, fraud prevention, analytics, advertising, order fulfillment, shipping, communications, or social login.

How We Use Information

We use personal information to:

operate the website and maintain customer accounts;
confirm fitment, prepare paint designs, manufacture products, process orders, and arrange delivery;
process payments and prevent fraud or abuse;
provide order updates, customer support, returns, refunds, and product-issue review;
send marketing messages where permitted and manage unsubscribe requests;
measure website performance, understand demand, improve products and services, and personalize relevant content or advertising;
protect our systems, customers, legal rights, and business operations; and
comply with tax, accounting, customs, regulatory, and other legal obligations.

Legal Bases Where Required

Where data-protection law requires a legal basis, we rely on one or more of the following: performance of a contract or steps requested before a contract; compliance with legal obligations; our legitimate interests in operating, securing, and improving the business; consent; and the establishment, exercise, or defense of legal claims. You may withdraw consent where processing is based on consent, without affecting processing already completed.

How We Share Information

We do not sell personal information. We may share the information reasonably necessary for a service or legal purpose with:

payment processors, banks, and fraud-prevention providers;
production, warehousing, packing, shipping, postal, carrier, and customs-service providers;
website hosting, security, backup, email, SMS, customer-support, social-login, analytics, and advertising providers;
professional advisers, insurers, auditors, and authorities where reasonably required;
a buyer or successor in connection with a proposed or completed business transfer; and
other parties when you request or authorize the sharing.

We may also disclose information when reasonably necessary to comply with law, enforce our terms, investigate fraud or security incidents, respond to legal process, or protect the rights and safety of GoMotoTrip, customers, or others.

International Processing

GoMotoTrip operates from China and serves customers worldwide. Your information may be processed in China and in other countries where our service providers operate. Those countries may have different privacy laws from your country. Where required, we use contractual or other recognized safeguards for international transfers.

Cookies, Analytics, and Advertising

We and our service providers use cookies, pixels, tags, and similar technologies to keep the website working, remember preferences and cart contents, support account and checkout functions, protect against fraud, measure traffic, and evaluate or deliver advertising.

You can manage cookies through available website controls and your browser settings. Blocking some cookies may prevent account, cart, checkout, social-login, or other website functions from working correctly. Browser “Do Not Track” signals are not handled consistently across the industry, so the website may not respond to every such signal.

Email and SMS Choices

You can unsubscribe from marketing email through the link in a marketing message or our unsubscribe page. You may opt out of optional marketing SMS using the instructions in the message where available. Marketing opt-out requests are processed as soon as reasonably practicable.

Even after a marketing opt-out, we may send transactional or service messages needed for an order, payment, shipping update, account security, return, or support request.

Reviews and Public Content

Information you include in a public review, comment, question, or uploaded customer image may be visible to other visitors. Do not include contact details or other personal information that you do not want made public.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, recordkeeping, dispute resolution, fraud prevention, security, and legal compliance. Retention periods vary according to the type of information, the relationship, applicable law, and legitimate business needs. When information is no longer required, we delete, anonymize, or securely isolate it where reasonably practicable.

Security

We use administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, or storage method is completely secure. Keep your account credentials confidential and contact us if you suspect unauthorized account activity.

Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent, and to complain to a data-protection authority.

To make a privacy request, email in**@********ip.com with the subject Privacy Request. Describe the request and the email address or order involved. We may need to verify your identity before acting. We will respond as required by applicable law.

Third-Party Websites and Services

Links or integrations may take you to third-party websites or services. Their privacy policies govern their processing, and we are not responsible for practices outside our control.

Children’s Privacy

The website is not directed to children, and we do not knowingly collect personal information from children who cannot legally consent under applicable law. Contact us if you believe a child has provided personal information so we can review and delete it where appropriate.

Policy Updates

We may update this Privacy Policy to reflect changes in our services, providers, or legal obligations. We will post the revised policy and update the date at the top of this page. Where required, we will provide additional notice.