What if I receive a damaged fairing piece?
It's rare, but if a part arrives damaged, we'll replace it at no extra charge. Report the issue within 48 [...]
What if I want to return a kit?
You can return a kit if it doesn't meet your expectations. No restocking fee but you need to return it [...]
What to do if customs request more information?
If your order is held at customs, please cooperate with them to do the clearance. We can provide the invoice [...]
Are there customs and import charges?
Yes. As soon as the fairing parcel arrives in the destination country, you’ll be contacted by local customs or courier [...]
What if my shipment is delayed?
Delays are rare but can occur. Our support team monitors shipments and will inform you immediately of any delays, ensuring [...]
Why isn’t there any movement on my tracking number?
Please give it a few more days to transit through facilities. Once it reaches the destination country, post-customs clearance, it [...]
When will I receive the tracking info for my order?
As soon as your fairing is completed, it’ll be dispatched to our shipper to prepare for international delivery. Please expect [...]
Haven’t Received a Dispatch Email?
Please check all your email folders, including junk, for an automated dispatch email from a no-reply address. Add gomototrip.com to [...]
Where do you ship to?
We ship globally using China Post. If your country isn't listed at checkout, contact us for assistance.
