Depends on where you are located. For US orders, your package travels by cargo freight. Once it is on the boat, tracking goes quiet until it reaches the destination and clears customs. That is normal.

For other countries, it is shipped via China Post airmail. Tracking usually updates at key points: when it leaves China, when it arrives in your country, and when it is out for delivery. If it has been stuck at the same status for a while, feel free to reach out. We will check for you.

Either way, hang tight. It is on its way. If it has been significantly longer than expected, contact us with your order number. We will look into it.